Get support

Subscribers can contact us through the customer support form or the Reddit community. Ultimate and Pro-max subscribers receive priority support, we aim to respond the same working day. For all other subscribers, we aim to reply within two working days, often sooner.

Our operating hours are Monday to Friday, 9am to 5pm GMT, excluding public holidays.

Support for subscribers

Subscribers can contact us through the customer support form or the Reddit community.

Response times depend on your plan:

To get the fastest possible turnaround on any plan, send us as much detail as you can up front. Missing context slows the back-and-forth. We recommend including:

1. A screen recording of the automation run.
2. The automation experiencing the issue. See sharing your automation for how to export it.
3. The target webpage exported as HTML, so we can reproduce the run against the same page snapshot.
4. A walk-through of what the automation is meant to do and where it's going wrong.
5. Any Google Sheets used in the automation, shared with support@axiom.ai with editor permission.
6. Notes on what you're seeing during the run versus what you expect to see.

Tip: the Chrome extension can export the automation and the target webpage from the same place. When editing an automation, click the Customer support icon in the left sidebar. A drawer opens with buttons to download both, ready to attach to your support request.

Reddit support

Our Reddit community is growing, and we'd love you to be part of it. We post news and documentation updates there and encourage every user to share questions, ideas, and issues. Team members are active in the community, and other users often weigh in with their own experience.

For feedback, post in the feedback megathread.

If you're looking for someone to build an automation for you, post in the community with the Seeking Bot Builder flair. Read the auto-response on those posts for important guidance before posting.

Slack support

Higher-tier subscriptions include a dedicated Slack channel between your organisation and ours. Slack works best for quick how-to questions and simple issues. For complex problems, the customer support form is still the better channel, you'll get the same priority either way.

The Slack channel is for asynchronous conversation and is monitored during our operating hours. There's no need to @-mention team members. We'll get back to you as soon as we can.

When you sign up for a plan that includes Slack support, you'll receive an email with the setup details. If you don't receive that email, contact us through the customer support form.

When asking for help in Slack, include:

1. Your question or a description of the issue.
2. Notes on what you're seeing during the run versus what you expect to see.
3. Any Google Sheets used in the automation, shared with support@axiom.ai with editor permission.

Note: Slack support is only available on select plans. See pricing for details.

Support for non-subscribers

Non-subscribers can reach out through the customer support form or post in the Reddit community. The community is a one-stop shop for support, automation building tips, and product news. Everyone's welcome, including users who are just thinking about getting started with axiom.ai.