General errors

The errors on this page are general issues that can occur during automation runs or when starting the desktop application.

Internal server error

Error: Internal server error.

Problem: If you see this in the extension or when running an automation in the cloud, axiom.ai may be experiencing a service issue. If you see this on a page that isn't part of axiom.ai, contact the owner of that page.

Fix: The team is likely already working on a resolution. If the error persists, contact support.

This step does not exist in your version of the axiom.ai desktop application

Error: This step does not exist in your version of the axiom.ai desktop application.

Problem: A version mismatch between the installed desktop application and the automation you're running. The automation contains a step that was added in a newer version.

Fix: Update the desktop application by opening it. If the Builder shows update prompts, follow them to update individual steps to the latest version.

Concurrency limit reached

Error: All of your concurrency allocations are currently in use. Click below to stop them, or wait for them to finish.

Problem: Your account has hit its concurrency limit. See the pricing page for the limits on each plan.

Fix: Wait for in-flight runs to finish, or upgrade your plan for more concurrency.

Cloud servers busy

Error: Oh no, all our cloud servers are busy right now.

Problem: Very rare. axiom.ai's cloud capacity is fully in use.

Fix: Try again in a few minutes, or run the automation locally in the desktop app.