Subscriptions and accounts FAQ
Does axiom.ai have a free tier?
axiom.ai has a free trial, not a free tier. You can build an automation and run it successfully for up to 2 hours. Failed runs don't count against the trial.
How do I cancel my subscription?
Cancel from the Stripe payment portal. The portal is also accessible from the account page in the Chrome extension. For the full process, see manage your subscription.
How do I download invoices?
Download invoices from the Stripe payment portal. The portal is also accessible from the account page in the Chrome extension. For step-by-step instructions, see download invoices.
How do upgrades work?
When you upgrade mid-cycle, the unused portion of your current plan applies as a discount toward the new plan. This is called proration.
For example, if you've paid $15 on Starter and immediately upgrade to Pro ($50), the full $15 applies as credit and you pay $35 to upgrade. If you upgrade two-thirds of the way through the month, only $5 of the $15 remains, so you pay $45 to upgrade.
Can I manage other users from my account?
axiom.ai doesn't have built-in user management. You can share account credentials so multiple users access the same subscription and the same automations, but there's no per-user permissioning. For shared usage, see the team account feature on the Ultimate plan.
Note: Sharing credentials means everyone who has them can read and modify everything in the account. Use a team account on Ultimate for properly shared access.
If I downgrade, will my scheduled automations still work?
Downgrades to Starter or Free cancel all scheduled runs.
Downgrades from Ultimate or Pro Max to Pro can change the maximum scheduling frequency you have access to.
Can an axiom.ai account be shared?
Yes. Multiple users can sign in with the same credentials and access the shared subscription and shared automations.
Warning: Sharing credentials means everyone who has them has full access. For team usage with proper separation, set up a team account on Ultimate.
Do you offer student discounts?
Not at this time.
Do you offer yearly subscriptions?
Yes. Email customer support to set one up.
I can't sign in to the Stripe payment portal
The most common cause is that you're using a different email address than the one your subscription is registered against. Try signing in with your other email addresses. If none of them work, contact customer support.
Is there a team subscription?
Yes. Ultimate subscribers can share their account using the team account feature.