AI integration errors

The errors on this page can occur when using AI steps in an automation. axiom.ai's AI steps connect to several providers:

  • OpenAI (ChatGPT and GPT models)
  • Google (Gemini)
  • Anthropic (Claude)
  • Perplexity AI (Sonar)

For background on the AI steps, see the ChatGPT integration page.

API key not provided

Error: You didn't provide an API key. You need to provide your API key in an Authorization header using Bearer auth (i.e. Authorization: Bearer YOUR_KEY), or as the password field (with blank username) if you're accessing the API from your browser and are prompted for a username and password.

Problem: No API key was set on the AI step (for example a generate-text or LLM-prompt step).

Fix: Set API key on the step. Get a key from the relevant provider's dashboard:

API key invalid

Error: Incorrect API key provided.

Problem: The API key on the step is invalid, expired, or doesn't match the provider expected by the step.

Fix: Open the relevant provider's dashboard and check that:

  • The key is still active.
  • The key matches the provider the step is configured for.
  • The key has no leading or trailing whitespace and was copied in full.

If the key looks correct and the error persists, regenerate it in the provider's dashboard and paste the new key into the step.

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